No, it is only intended that one person is entered.
Here you’ll find information on the most frequently asked questions.
No, it is only intended that one person is entered.
Yes, even if dispatch is made to a parcel station or delivery address, the registered residential address must always also be stated
No, as soon as an addition or a delivery address is noted, purchase on account can unfortunately not take place. Billing address and delivery address must be identical.
You can unsubscribe from the newsletter here. Simply follow this link, enter the email address to which our newsletter should no longer be sent, and confirm by clicking "Unsubscribe from newsletter". Your email address will then be removed from our mailing list immediately.
By email, we must receive your request by 14:30 so that it can still be taken into account. By telephone, you should inform us of the cancellation by 15:00.
Where possible, the items will be added to your existing order. Except if your order was placed via PayPal or using the Sofort bank transfer payment method, in which case changes are unfortunately no longer possible.
Please fill in the form below:
Please enter your full address and your customer number in the contact form. We will delete your data as quickly as possible.
Please go to our homepage and click on "Forgot password?" on the right. There you can log in with your username and date of birth. If this is not possible, you have probably only registered as a guest. In this case, your data are not saved and you must log in or register again.
Either the username you selected has already been taken or your username contains the word "Orion".
Belgium. 13.90 €
Denmark 13.90 €
Finland 19.90 €
France 13.90 €
Italy. 14.90 €
Luxembourg 13.90 €
Netherlands 13.90 €
Norway 21.90 €
Austria 13.90 €
Sweden 15.90 €
Switzerland. 21.90 €
Spain * 17.90 €
*shipping to the Canary Islands is excluded from shipping
Yes, the important point here is that shipping is subject to a minimum order value of 50.00 euros. Payment can be made by credit card, advance bank transfer or PayPal within Europe abroad. Otherwise, only credit card payment is offered.
*Shipping to the Canary Islands (Spain) is not possible.
Postage 5.95 euros. The required bank details will be sent to you with the order confirmation. When making your transfer, be sure to state the reference provided.
Our bank details:
Commerzbank Flensburg AG
Recipient: OV GmbH
IBAN: DE14215400600213632300
BIC: COBA DE FF XXX
Postage 5.95 euros (please note that an EC card is not a credit card), we accept Visa and Mastercard.
Postage 5.95 euros. You make the payment directly via your PayPal account immediately after completing the order.
PayPal instalment payment: as usual, you select PayPal as the payment method. You will then be offered the option of PayPal instalment payment, provided that you meet all the criteria set by PayPal, after which the process continues directly via PayPal. The instalment agreement, as well as the determination of the instalments, is arranged directly with PayPal.
Postage 5.95 euros, payable within 14 days (subject to prior credit check).
For latex clothing, we recommend hand washing in lukewarm soapy water. For storage and care, we can recommend the Latex Powder and the Shine Sprays.
We recommend hand washing with a suitable detergent. The water temperature should be lukewarm.
Please use the size chart as a guide.
Condom size was previously regulated in EN600. This has been replaced by the international DIN EN ISO 4074. According to this, a condom must be at least 16 cm long and the nominal width must be indicated on the packaging. Our Secura condoms are generally 18.2 cm long and 5.2 cm wide. If these differ from your needs, we recommend: My.Size.
Some of our products contain small beads in which certain care substances are embedded. These dissolve during use and are no cause for concern. Our products are regularly checked and undergo extensive incoming inspections.
When using massage oils on textile bed sheets, please note that these are oils. In some circumstances, not all "traces" can be completely removed during subsequent washing. We recommend using our vinyl sheets.
Our condoms are made from natural rubber latex. If you have existing allergies, we recommend using condoms made from polyisoprene.
Your lubricant contains glycerine. This substance can produce a warming effect which may be perceived as "burning" by sensitive individuals. For sensitive individuals, we recommend durex "Naturals".
Our items are regularly monitored by internationally renowned testing laboratories such as Bureau Veritas and TÜV Rheinland. In addition, careful product selection, comprehensive inspection of all incoming goods and a quality management system ensure product safety.
The so-called plasticisers are needed above all for PVC items. Orion does not use any phthalates that are harmful to health, but substitute plasticisers such as DINCH.
The smell is specific to the material. As a rule, however, it disappears after the recommended first wash with lukewarm soapy water. Please ensure, if applicable, that no water gets inside the vibrator. If this is not sufficient, store the item in the fresh air for a few days. For sensitive customers, we recommend items made of silicone or the silicone-like materials TPR and TPE, which have significantly less intrinsic odour.
Before being added to our range, all Orion items are extensively tested on the basis of a special requirements catalogue developed specifically for erotic toys by Orion together with TÜV Rheinland and Bureau Veritas, in line with the EU Toy Safety Directive. Our suppliers are regularly informed about upcoming EU directives and compliance with them is monitored. Careful inspection of all incoming goods, regular spot checks of stock items and quality inspections of outgoing shipments guarantee maximum safety.
If it should happen that a toy disappears into the rectum and can no longer be removed, it is helpful to get into a squatting, knee-deep position and then relax while breathing calmly and evenly. In most cases, this leads to the toy being expelled. If this is not successful, please contact your doctor.
We recommend cleaning before first use and after every subsequent use with lukewarm soapy water. Make sure that no water gets inside a vibrator. For hygienic cleaning, we recommend the Orion Toy Cleaner.
Toys made of different materials should be stored separately from one another. For our toys, for example, we offer toy bags. This allows the "toys" to be stored discreetly and "appropriately".
The potency pump imitates the natural erection process by creating a vacuum. The vacuum causes a rapid increase in blood flow and can lead to the penis becoming firm and swollen. The sleeve serves to seal the vacuum pump airtight against the body so that a high degree of vacuum can be created. Therefore, you should use plenty of lubricant (also in the pubic hair - even better would be pubic hair removal around the base of the penis) in order to achieve an optimal seal/airtightness. Please note: penis pumps can create a very strong vacuum, which can lead to injuries. If unpleasant skin tension or irritation occurs during use, stop immediately. Do not use the penis pump on diseased or irritated skin or on infected areas of skin.
Please check whether all batteries have been inserted correctly (polarity + and -). Some devices require 4 batteries, so make sure that all batteries have been inserted.
We recommend using a water-based lubricant. Oil-based lubricants attack the material. Do not use the TOY on diseased or irritated skin. Women and men with sensitive skin or skin prone to allergies should, for their own protection, use EVERY toy only together with a condom.
A vibrator is set in motion by a motor. These oscillations/vibrations are perceived as particularly pleasant. A vibrator is suitable for clitoral, vaginal and anal stimulation, as well as for stimulation of the penis and breasts. A dildo does not contain a motor and therefore does not vibrate. It is suitable for vaginal and anal stimulation.
No, parcels returned to us carriage forward unfortunately cannot be accepted by us. Please always use our returns slip. You can create this at https://www.orion.de/return-label.
Please note that this is only valid within Germany.
No, in our online shop, in the customer service section under "Create DHL returns label", you can print out the required returns slip. It is important that you also provide the full invoice address details, as well as the customer number or online order number, so that we can assign your return correctly.
This returns slip is only valid within Germany.
The right of return is 100 days after receipt of the goods.
If your item has a defect, please contact our customer service directly.
Simply hand in your parcel to our contractual partner DHL at one of the many branches.
No, if you only return part of the goods, you will not receive a new/amended invoice. Simply deduct the returned item(s) from the invoice and transfer the amended amount.
Yes, enter your billing address as usual and tick the box below the address for "deliver to a Packstation or post office branch". A further window will open in which you can enter the details of your Packstation as well as your postal customer number. The requirement for delivery to a Packstation is that you are registered with DHL for this purpose. Catalogues cannot be sent to a Packstation.
No, unfortunately it is not possible to ship parcels to a PO box.
Yes, enter your billing address as usual and tick the box below the address for "deliver to a Packstation or post office branch". A further window will open in which you can enter the details of the post office branch as well as your postal customer number. The requirement for delivery to a post office branch is that you are registered with DHL for this purpose. Catalogues cannot be sent to a Packstation.
Yes, it is possible to order as a company. The only important thing is that a contact person is stated (first and last name including date of birth). Purchase on invoice is not possible in this case.
No, we only use the postcode and town as the sender. There are no advertising imprints whatsoever on the parcel itself.
No, we cannot determine a date or time of day when the parcel should be delivered to you. We can only note a date on which the parcel should leave our premises.
Unfortunately, we do not offer the option of an express service. In very urgent cases, however, there is certainly one of over 170 branches near you. You can access the search function here: www.orion.de/stores
From an order value of 89.00 euros.
Our catalogues and goods are shipped in completely neutral packaging. As the sender, we only state a place with postcode. The name "Orion" is not mentioned on the parcels, nor is any information about the contents.
Usually after 1-3 working days.
Shipping is carried out exclusively via DHL.